What I offer
Consultancy services
Engagements are tailored to your situation — from a focused diagnostic review to a multi-month embedded advisory or interim leadership role.
Service 01
Managed Services Strategy & Governance
Drawing on experience running multi-market, multi-million-dollar managed service contracts at Huawei, I help businesses design, negotiate, and govern outsourced IT and telecoms operations. I’ve led ITIL-based delivery for cloud computing and mobile money platforms as managed services across five markets, and built governance frameworks that hold up under customer scrutiny and internal audit.
Typical engagements: contract design · SLA framework definition · operational governance setup · managed services due diligence · customer satisfaction improvement
Service 02
IT Operations Leadership & Build-to-Run Transitions
I’ve successfully led full Build-to-Run transitions for global service centre operations, building Front Office and Back Office capabilities from the ground up. As an interim or advisory leader, I bring structured approaches to team formation, knowledge transfer, onboarding, and achieving operational readiness. I’ve scaled organisations of 300+ people while maintaining service quality and hitting KPIs.
Typical engagements: interim IT operations director · B2R transition planning · NOC setup & optimisation · team capability development
Service 03
Telecoms Network Operations Advisory
With a career spanning network engineering on IP/MPLS infrastructure to leading a 340-person field maintenance organisation, I offer rare end-to-end perspective on telecoms operations. I’ve contributed to major OSS implementations, VPN monitoring rollouts, and national-scale field service transformations — including the build of a €500k NOC control room and the Deutsche Telekom Production 4.0 initiative.
Typical engagements: network ops review · OSS/BSS advisory · field operations optimisation · managed services transition support
Service 04
Cybersecurity Governance & Policy
A personal passion backed by operational experience: I’ve managed network security infrastructure (Cisco PIX, IDS), coordinated security policy definition and enforcement, and governed access across large-scale management networks. I help organisations assess and strengthen their security posture in practical, operationally grounded ways — without disrupting production environments.
Typical engagements: security policy review · security governance design · management network hardening advisory
Service 05
Organisational Design & Process Improvement
Certified in Six Sigma methodology and experienced in applying it in live telecoms environments, I help IT and operations organisations redesign processes for efficiency, quality, and scalability. I’ve led improvement programmes at both Huawei and Telekom Romania, achieving measurable gains in MTTR, fault resolution, and customer satisfaction scores.
Typical engagements: process audit & redesign · Six Sigma improvement programmes · KPI framework design · organisational restructuring
Let’s scope your project
Not sure which service fits?
Most engagements start with a no-obligation discovery call. Tell me about your situation and I’ll suggest the most effective approach.